Terms of service
If you have any thoughts about our terms & conditions, the easiest way to reach us is by e-mail at: finnkotronics@gmail.com .
Our legal name is: FinnkoTronics Oy. Corporate identity number: 3130570-4. Address Pyrykuja 3 A 3, 36220 Kangasala, Finland.
IMPORTANT NOTE ABOUT YOUR PERSONAL INFORMATION
GDPR is a comprehensive set of rules regulating how we, as an e-retailer, can process your personal data.
By shopping with us, you accept that we process your personal data. You can read more about how we treat your information in our Privacy Policy.
Briefly, our policy can be described as follows:
We only collect the necessary information to fulfill our commitment to you. We do not share your information with third parties if it is not required to fulfill our commitment to you (for example, DHL gets your information to be able to send the goods home to you) and to meet the legal requirements for accounting. We only save the information required by law and that is needed to be able to provide the best possible service. If you specify that you want to receive our newsletter, we use an external system for it. Read more on our site for Privacy Policy.
If you have any questions about you personal data, please contact us at: finnkotronics@gmail.com .
- Purchase
When ordering, an agreement of purchase will only be made when FinnkoTronics webshop confirmed the order through an order confirmation. An order confirmation is sent no later than 24 hours after the order has been received by FinnkoTronics webshop. If the delivery time changes in the order, the customer will be notified of this as soon as possible. FinnkoTronics webshop has ownership and readmission rights to all products until full payment has been received from the customer. In order to shop with us you must be 18 years of age or over and FinnkoTronics webshop must be able to determine the customer’s home address.
- Prices
The prices displayed in the shop include or exclude VAT depending on country you're buying from. The prices include 24% of VAT for orders within the EU. If confirmed, the prices can only be changed by circumstances that FinnkoTronics webshop does not have control over. For example, substantially changed commodity prices, exchange rate fluctuations or changes in VAT. No shipping costs will be added. Should the price change, the customer is entitled to cancel the purchase without charge.
We reserve the right for any incorrect typing and incorrect set price. At the wrong price, we have the right to adjust the price or cancel and refund your order if you do not accept the price update.
- Shipping
A shipping cost is added, and it varies depending on the weight of the order. You can see the full shipping cost at the checkout and can choose freight options.
- Payment options/payment conditions
4.1 Shopify Payments
We use Shopify Payments for secure payments. Read more about Shopify Payments here: https://www.shopify.com/legal/terms-payments-us
5. Delivery delays
Sometimes delivery delays arise from our suppliers, which is out of our control. This can happen, for example, when a supplier cannot fulfill its delivery obligations towards us or when problems in the manufacturing process occur. If this occurs, we will waive our liability to the customer for the damage caused by the delay. You can rest assured that we will always notify you of deliveries in good time.
- Transport
FinnkoTronics webshop is not responsible for transport to you as a customer. You and the transport company are responsible for the risk of any return to us. Its recommended to add insurance to the shipping.
- Damaged goods
When you receive your goods, it is important that you check your order directly and ask the carrier to note it. If you have received an incorrect or damaged item, please contact us as soon as possible by e-mail to finnkotronics@gmail.com.
- Right of withdrawal and purchase on approval
Private customers, according to the Distance Contract Act, are entitled to 14 days’ right of withdrawal within EEA (European Economic Area). This means that you, as a customer, have the right to regret your purchase within 14 days of receiving the goods. Returned goods must be unused and in their original packaging. When using your right of withdrawal/purchase on approval, the customer must pay for the return shipping. The shipping costs will not be refunded to the customer. The right of withdrawal or purchase on approval only applies within the EEA.
We do not accept cancellation of a order. Even if the order was made the same day. We kindly ask the customer to think one extra time before making a purchase.
- Complaints
If you wish to complain about a damaged or incorrect product, please contact us by e-mail for further instructions. Notify us via e-mail at: finnkotronics@gmail.com before you send us any goods. Add the invoice/receipt so we are able to identify the return. Remember that you are personally responsible for shipping the goods to us.
- Refunds
Refunds are made via Shopify Payments. The sum is always refunded to the same account used at the time of purchase and as soon as possible from the time we have received and approved the return.
- Reservations
We reserve the right to make changes in prices as a result of major price deviations from our suppliers, typos or other errors that are beyond our control. Read more about unforeseen events under Force Majeure below.
- Protection of personal data
When you register or place an order, you agree that we store and use your personal data in our business solely for the purpose of completing and providing the service you expect from us. According to PUL (Personal Data Act), you have the right to receive the information that we have registered on you, and if you consider it to be incorrect or irrelevant, you can request correction or removal from our customer register. If so, please contact our customer service (preferably at finnkotronics@gmail.com). We also assure you that we will not sell or transfer any personal information (see our privacy policy).
In 2018, PUL (Personal Data Act) was replaced by GDPR, which are new data protection rules that apply throughout the EU. As we do not provide information to third parties, there are no direct difference between GDPR and PUL regarding the processing of your information or our relationship with you as a customer.
One difference is that we as a company must have appointed a data protection manager. At FinnkoTronics Oy, our CEO is the data protection manager. If you have any questions about how we process this information, please read our privacy policy or contact us at: finnkotronics@gmail.com.
- Unretrieved packages from delivery point
If your package arrives at a delivery point, a notification will be sent to you by e-mail or SMS. You, as the customer, are responsible for ensuring that the mobile number, address and e-mail address you entered are correct.
If you do not pick your package up, you will be charged an administrative fee of 30€ and will be responsible for all extra costs FinnkoTronics Oy might have due to the package not being retrieved on time.
- Force Majeure
In the event of war, natural disaster, labor market action, government decisions and comparable events beyond our control which could not reasonably be foreseen, which affect the agreements entered into and our commitments, and which result in our inability to hold said agreement/undertaking; we are exempted from our obligations to fulfill said agreement.
As a customer, you can also contact the EU to get help with conflict resolution when shopping online.
Link: ec.europa.eu/odr
Then you come to:
“European Commission official website The Online Dispute Resolution website is an official website managed by the European Commission to help consumers and traders resolve their disputes out-of-court.”
- Responsibility for using our products
FinnkoTronics Oy declines all responsibility for using our products. Building personal electric vehicles is dangerous; it is therefore important that you find out about the risks. You can seriously injure yourself or even die. Always follow the laws and regulations that apply in your country and city. By building your own battery packs, you take full responsibility of any possible user errors, which might result in direct or indirect personal, financial or environmental damages.
When using an electronics or battery products from FinnkoTronics Oy, you are required to comply with these requirements:
- The laws differ in all countries, so read carefully and follow the laws that apply in your country.
- Never leave batteries unattended while charging and have an action plan in case of a fire.
- All products from FinnkoTronics webshop are meant for recreational hobby use and do not fill any safety or EMC requirements unless specifically mentioned.
- All products are only meant for hobby use in the consumer market. Do not use any products for medical, military or aerospace applications.
- You are responsible for yourself, how and where you drive with your PEV. We do not take any responsibility for it.
- Taxes & customs
All prices in our web shop are shown with VAT, where applicable. Only shipping addresses in the EU need to pay VAT. Countries outside the EU do not pay any VAT at checkout. They may however have to pay VAT to the shipping company or the country’s customs authorities, as well as other customs costs. FinnkoTronics Oy doesn’t take any responsibility for these costs, as this may differ from country to country.
- Age-limit
To shop at FinnkoTronics webshop, you have to be above 18 years of age.
- Legal trial/lawsuit
When you shop at FinnkoTronics webshop by FinnkoTronics Oy, you agree that any future lawsuits or legal complaints against FinnkoTronics Oy may only be made in a Finnish Court of Justice.